Terms & Conditions
Shipping:
We ship via USPS Priority Mail, Parcel Post (under 1 pound), or UPS, usually within 24 hours (Mon-Fri). If part of your order is not in stock we will ship as soon as possible when it is complete. Please be sure to use the correct shipping address - we are not liable for items sent to an incorrect address. Due to the nature of our products, such as odd shapes like rope, racks, and packs, sometimes postage is misquoted during checkout. If during shipping we can lower your postage we always take the time to correct it before running the final charges on your credit card.
Please advise us via email or phone if you have special needs, such as signature required (additional charge) or if you wish to use your own shipper account. For the shipping times via UPS from our location in Tennessee, please click here.
International Orders:
Customs:
All international orders are subject to applicable customs duties and associated assessments and fees. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by On Rope 1, Inc. does not include any of these fees. We will not ship orders as a 'gift' to avoid associated fees.
Methods of Payment:
On Rope 1 gladly accepts Visa, MasterCard, Discover, American Express, Money Orders, Checks, PayPal, approved Purchase Orders, and even cash. Please provide payment through the above credit cards. We charge credit cards at the time the order is shipped, not when they are submitted through the shopping cart. Should the billing address and shipping address not match, we reserve the right to not ship the order to the shipping address given. PayPal is accepted for out-of-country orders.
Returns and Exchanges:
Your safety is our primary concern. Life support items, such as climbing software and ropes, cannot be returned. Harnesses and other soft goods used for climbing may be returned only if tried on, but never used, and are subject to our inspection. If they show signs of use, are dirty, or smell like a smoker has been around them we cannot accept them for return.